According to The Role of AI in Effective Meeting Management 2024:
The next stage of AI integration requires de-siloing and unifying a fragmented AI tech stack. Enterprises need a single tool that can perform all of these functions and can seamlessly connect knowledge from one activity or area to another.
We see these challenges that US enterprises face in assembling a new AI-assisted tech stack. A multi-billion dollar firm can’t rely on a mom & pop software to solve their internal needs. Enterprises want to adopt new AI tech and all the advantages it brings, but doing so while remaining compliant and scalable can feel impossible.
That’s why an Enterprise Productivity Platform is an essential tech stack addition for any company over 500 employees which wants to ramp up their productivity.
In this article, I’ll walk you through what an EPP is, how it can transform your org, and why you should give Xembly a try.
What is an Enterprise Productivity Platform? (EPP)
An enterprise productivity platform is software tailored to large-scale companies that orchestrates and optimizes activity like tasks, meetings, and scheduling across teams and departments through an all-in-one integrated suite. An EPP finds a good time for a meeting and takes notes on your behalf. It completes work for you, rather than giving you another tool to worry about.
The most important thing about an enterprise productivity platform is how it improves the output and efficacy of the workers who use it. Productivity is in the name, and a platform like this should be able to provide functionalities around tasks, meeting schedules, and documentation. The measure of an effective enterprise productivity platform should be in the time saved for each worker by leveraging this tool and the assistance it provides. But being an enterprise platform also means it needs the ability to perform these roles in the context of a large organization. This can mean roles and permissions, enhanced security and compliance, and greater effectiveness in communicating information horizontally between and across users.
An enterprise productivity platform should act as the glue within a large organization to keep people on the same page, reduce their time spent on menial tasks, and maximize their output while making their day-to-day working life easier. This is not simply a one-size-fits-all piece of software. A platform like this works because it can be tailored and personalized to the contexts and needs of each individual's specific roles. It's only with advances in AI technology that a platform like this can really operate the way it has been promised.
What is not an Enterprise Productivity Platform?
Just as important as the question of what this software is, is the question of what this software is not. An enterprise productivity platform, or EPP, is a tool that has many uses and works together with many other tools. This is large. This is expansive. It can be deployed in every area of your organization, so it is not a small, individual tool. It is not a tool that helps you schedule meetings. It is not a tool that takes notes. It is not a tool for task management.
All of these individual tools are useful. And for solopreneurs, startups, or growth-stage companies, these tools can be an essential part of a software stack destined for success. But in the context of a large enterprise, these tools get lost. Different departments use different schedulers. Different teams organize themselves across different task or project management software.
In a large enterprise, you need sophisticated tools. You need to create consistency across the organization. You need a tech stack that works together and can communicate information between teams, between departments, and between software. When you take a video call with a customer, you want your meeting notes to be automatically transcribed and added to the correct record in Salesforce or HubSpot. These kinds of activities should occur automatically. If you have to go into a tool to configure it and spend half an hour doing admin, that is not an enterprise productivity platform. It's simply another task to get done.
An effective enterprise productivity platform should not be a tool that operates alongside your work. It's not a co-pilot. It should be a tool that works with you and does tasks for you. Enterprise productivity platforms are not co-pilots but autopilots.
Enterprise productivity platforms are not co-pilots but autopilots
What can an Enterprise Productivity Platform do?
One of the core qualities of an enterprise productivity platform is that it completes tasks on your behalf. So when we talk about the idea of what it can or cannot do, instead of talking about existing software it replaces or the support it provides, let's talk instead about the functions and roles which it steps into to provide its own versions and interpretations of them. An enterprise productivity platform is not here to automate away large parts of the workforce, but it is aiming to automate away substantial portions of that workforce's workload.
An EPP feels like each individual’s executive assistant
But which functions specifically? Does it mirror, for instance, an executive assistant? Sure, an executive assistant is often tasked with organizing meetings, rescheduling meetings, and communicating with other people to find appropriate times or moments. The executive assistant is also responsible for laying out a daily plan, necessary tasks, perhaps prioritization of those tasks, and even the time blocking and time boxing of those tasks at a high level. Then, the executive assistant communicates on behalf of another person, writing messages in Slack or over email or in Teams. They take notes, provide summaries, and distribute that written knowledge for other people to access. The executive assistant performs a range of duties, many beyond the scope of what we're describing, but their baseline daily duties are mirrored in the capabilities and capacities of an effective enterprise productivity platform.
At the team level the EPP becomes a project manager
When the AI executive assistant starts writing documentation, assigning tasks, and time blocking across calendars, it begins to look less like an executive assistant and starts looking more like a project manager. The project manager, however, is distinct in that they manage the tasks of more than one person. But a unified productivity platform manages the tasks of each individual and is able to delegate tasks across from one person to another. It is able to orchestrate in a way that goes beyond the scope of an executive assistant. The project manager might arrange calendars across multiple people to allow for priority tasks to find space and get done. It might schedule meetings not for individuals but for teams. And when there is documentation, the project manager ensures that documentation is available to all and that each individual has had the opportunity to contribute to it, to review, to edit.
When an enterprise productivity platform takes on these collective duties on the level of a team rather than the level of an individual, we see the function being performed transforming into the Project Manager. Yet, a large enterprise is more than simply individuals and it's more than simply teams. A large enterprise is teams, departments, and interconnecting parts; a large enterprise requires orchestration at a much more sophisticated level.
An effective EPP is seen by C-level as a chief of staff
An enterprise productivity platform aims to perform these duties and these tasks throughout the company, and with them comes a management of information, of roles, of permissions, of access, of compliance. At this level of organization, there are also insights and analysis, automation, integration, reports, budgets, and savings. It is this level where the enterprise productivity platform doesn't just fulfill the role of an executive assistant or even of a project manager. At this level, an enterprise productivity platform is taking on the functions of a chief of staff, of a member of senior management or C-level responsibility, making the detail and scope of the organization clear for others, while perhaps recommending actions, improvements, and putting the day-to-day functioning on a whole new level of autopilot.
Why Xembly is the Enterprise Productivity Platform for your business
Our original research conducted in January 2024 revealed:
- AI adoption is moving quickly within large US enterprises as 91% of knowledge workers we surveyed either already use AI at work or plan to in 2024.
- Suspicions that one of AI’s main impact areas within businesses will be meetings and knowledge sharing seem to be validated with 69% having already used AI to help with note-taking (48%), searchable transcriptions (48%), real-time translation (42%), creating and/or delegating tasks (36%), or having an AI attend meetings on their behalf (18%).
- Workers believe that AI is fixing existing problems in organizations, as 62% of workers say their companies don't manage meetings properly - with 35% reporting that notes were either rarely or never taken.
- Opinions on AI are overwhelmingly positive. 93% of workers who had used AI productivity tools said it improved their work. 72% of workers are excited about the introduction of AI into their workplace. Plus, 75% of US knowledge workers are optimistic for how AI will impact broader society.
- Advanced AI features that aren’t commonly available yet are eagerly anticipated, with 92% of knowledge workers stating that they plan to send an AI to attend meetings for them.
At Xembly, we see the enterprise productivity platform as one of the most effective ways to operationalize AI in service of improving large enterprises' productivity, output, and their growth. It's why we've made Xembly the leading software for US enterprises that covers the challenges and pains laid out above.
Some teams in US enterprises using Xembly are saving eight hours a week on tasks they would have needed to do manually. Xembly fits the enterprise need because we're building for enterprise. Xembly is by enterprise, for enterprise, and our customers reap the rewards of that.
With Xembly comes not just a huge feature set and proven results, but also integrations with the software your company uses each day, and compliance to important industry standards, ensuring SOC2 compliance. It means you know your data and your customers' data is safe.
We're also building out and expanding features around permissions, roles, and access to give you complete control over how Xembly functions at each level and stage of your company.
Try Xembly today and discover what an enterprise productivity platform can do for your business.
